Your Privacy Is Our Responsibility

1 Introduction and Scope

tgbat is a safe and reliable online entertainment platform that provides sports betting and casino gaming services for Bangladeshi users. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy applies to the tgbat website (tgbat.cam) and all services under it. This policy explains what types of information we collect, how we use it, who we may share it with, and what measures we take to protect your information.

Our platform is intended only for individuals aged 21 or older. Registration by minors is prohibited and we do not knowingly collect information from any minor.

2 Information We Collect

We collect various types of information in order to provide tgbat services properly. This information is divided into two main categories:

2.1 Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name, date of birth and gender
• Email address and contact details
• Banking and payment information (bKash, Nagad, Rocket, Upay, bank account)
• Documents required for identity verification
• Information provided when contacting us via live chat or email

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device information
• Browser type, language settings and operating system
• Time of site access, pages visited and session duration
• Referral source and navigation path
• Information collected through cookies and similar tracking technologies
• Gaming and betting activity logs

3 Purpose of Using Your Information

tgbat uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying and managing your account
• Processing transactions — completing deposits and withdrawals
• Maintaining gaming history and balance
• Managing bonuses and promotional offers
• Providing customer support and technical assistance

3.2 Security and Compliance

• Identity verification and age confirmation (adhering to the 21+ rule)
• Preventing fraud, money laundering and unauthorized activity
• Implementing responsible gaming policies and processing self-exclusion requests
• Meeting regulatory requirements
• Ensuring platform security and addressing cyber threats

3.3 Improvement and Personalization

• Analyzing and improving the user experience
• Testing platform performance and fixing bugs
• Recommending relevant games and offers
• Conducting analysis to assess and improve service quality

4 Sharing and Disclosure of Information

tgbat does not sell your personal information to third parties or rent it out for commercial purposes. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who assist us with technical infrastructure, payment processing and identity verification. These partners are given access only to the information necessary for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Requirements

If we receive a valid order from a law enforcement agency or competent court, we are obliged to provide the required information. This includes: assisting with criminal investigations, anti-money laundering investigations and other lawful administrative processes.

4.3 Business Restructuring

In the event of a merger, acquisition or business transfer, user information may be transferred as part of the assets. In such circumstances we will notify users in advance.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic operation of the website — such as maintaining login sessions, ensuring security and remembering your preferred language and settings. They cannot be disabled.

5.2 Functional Cookies

These cookies improve your browsing experience — such as remembering your preferred game categories and displaying customized content.

5.3 Analytics Cookies

These cookies help us analyze how the website is used, which is then used to improve our services. The information collected is aggregated and kept anonymous.

You can control most cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 Data Security Measures

tgbat takes industry-standard security measures to protect your personal information. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Firewall and Intrusion Detection: Advanced firewall systems to prevent unauthorized access.
• Data Encryption: Sensitive information — especially payment-related data — remains encrypted even when stored.
• Access Control: Strict role-based access control — only authorized personnel can access specific information.
• Regular Security Audits: Periodic security assessments are conducted to identify and resolve system vulnerabilities.
• Staff Training: Staff receive regular training on data privacy and security.

7 Data Retention Period

tgbat retains your personal information only for as long as it is necessary or legally required. The following factors are considered when determining the retention period:

• All applicable information is retained while your account remains active.
• After account closure, financial transaction records are kept for the period required by applicable law.
• Information related to fraud prevention and legal liability may be retained for a longer period.
• Marketing preference data is deleted after consent is withdrawn.

Once the retention period has expired, information is securely deleted or anonymized so that it can no longer be used to identify any individual.

8 Your Rights

As a tgbat user, you have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. You can update much of your information directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations or ongoing legal processes, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes — in particular for marketing communications. Upon receiving such a request we will immediately stop processing that information.

8.5 Data Portability

You may request to receive your information in a structured, machine-readable format for use with other services.

9 International Data Transfers

tgbat's servers may be located in various countries. When your information is transferred internationally, we ensure that the transfer is conducted with appropriate safeguards, such as:

• Signing data protection agreements with the receiving party
• Adopting European Union Standard Contractual Clauses or equivalent arrangements
• Ensuring that adequate data protection laws exist in the receiving country

10 Protection of Minors

tgbat services are strictly for individuals aged 21 or older. We do not knowingly collect information from any minor.

If we learn that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted. We take age verification very seriously.

If you believe a child or minor is using our services, please notify our support team immediately.

11 Third-Party Links and Services

Our platform may integrate third-party services such as payment gateways and game providers. These third parties have their own privacy policies. You are advised to review their privacy policies before using their services.

tgbat is not responsible for the privacy practices of third-party websites or services.

12 Changes to This Policy

tgbat may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email
• Requesting acknowledgment of the updated policy when you use the service

Continuing to use our services after any changes will be considered acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns or requests regarding this privacy policy or your information, please contact us through the following: